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Customer Service

Shipping & Delivery
In a transport contract the terms of delivery define the shipping costs which are the responsibility of the consignor and those which are the responsibility of the consignee. In order to standardise the wide range of possibilities for you, our terms of delivery are based on the International Commercial Terms (Incoterms) which are used and recognised worldwide.
Privacy & Security

We regret that attempts are made again and again by third parties to misuse the DPD brand for fraudulent purposes.

Here you will learn everything which is important about current risks relating to the subject of the Internet and emails, and how you can protect yourself against these risks. Please note that fraud is only successful as long as it is not detected and recognised for what it is.

Please note that: 

JNK accepts no responsibility for damage which results from the unauthorised use of our name or our brand. This applies in particular to demands for payment which are made for fraudulent purposes.

Returns & Replacements
At JNK, we can always guarantee original, authentic, and high-quality products that have a minimum of 3 months till they expire for all items except snacks. If you feel that we haven’t quite met any of our promises, we’ll be glad to refund or exchange your order
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. For your convenience, you will not be charged until your payment method is authorized, the order information is verified for accuracy and your order is shipped. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your credit card has been charged, we will issue a credit to your credit card in the amount of the charge.
Payment, Pricing & Promotions
While JNK strives to provide accurate pricing information, pricing or typographical errors may occur. cannot confirm the price of an item until after you order. In the event that an item is listed at an incorrect price due to an error in pricing, JNK shall have the right, at JNK's sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is mispriced, JNK may, at JNK's discretion, either contact you for instructions or cancel your order and notify you of such cancellation.

We do our best to provide you with great values on our website. We strive to maintain highly competitive prices and review them regularly in order to serve you with great values, every day.
Viewing Orders

In consideration of the availability and your use of JNK, you agree to comply with all applicable laws and these Terms and Conditions when using such site. You acknowledge that JNK may investigate any violations of law and may cooperate with law enforcement authorities in prosecuting users in this regard. Additionally, you agree not to:

- post, transmit, link to, or otherwise distribute any materials, information or content constituting, advocating or encouraging conduct that would constitute a criminal offense or give rise to civil liability, or otherwise use JNK in a manner which is contrary to law or would serve to restrict or inhibit any other user or customer from using or enjoying JNK or the Internet;

- defame, abuse, stalk, harass, threaten or otherwise violate the legal rights of others, including without limitation, rights relating to privacy and publicity;

- post, transmit, link to, or otherwise distribute any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful material or information; or

- post, transmit, link to, or otherwise distribute any information, materials or content (including for greater certainty, software) which contains a virus, cancelbot, trojan horse, worm or other harmful or disruptive component.

Updating Account Information
Certain of the services and related features that may be made available on JNK may require registration or subscription. Should you choose to register or subscribe for any such services or related features; you agree to provide accurate and current information about yourself as required by the relevant registration or subscription process, and to promptly update such information as necessary to ensure that it is kept accurate and complete. You agree to be responsible for: (a) maintaining the confidentiality of any passwords or other account identifiers which you choose or are assigned as a result of any registration or subscription on JNK and (b) all activities that occur under such password or account. Further, you agree to notify us of any unauthorized use of your password or account. shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.